Booking Conditions

Please read through the following terms & conditions carefully.  It is the responsibility of the person making the booking (the party leader) to ensure that every member of the party has read and fully understood all the booking conditions.

The booking conditions as below apply to all booking made through Holidays in Newquay (incorporating Diamond Holidays Rentals).

The Contract
1a.   The contact entered into is between the (establishment) (the proprietor) and the person completing the booking form (the hirer).
1b.   The rental agreement is made on the basis that the accommodation is to be occupied by the Tenant (hirer) for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the tenants acknowledges that the tenancy granted by this is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
1c.   The contract is not effective until the required payment has been received and confirmation of the booking from the owner to the hirer has been sent.

Bookings
2a.   Bookings can not be made by anyone under the age of 18years.  We accept no bookings for anyone under the age of 16years at the time of the holiday. (eg all party members must be over 16 years old by the start date of the holidays unless travelling with parent or legal guardian.)
2b.   The number of person occupying a property must not excess the number booked / named by the booking person on the booking form and also the maximum stated in the current property description.
2c.   The person making the booking will be responsible for all persons included on the booking form and should ensure that they are all aware of the booking conditions.
2d.   The owner (employee) reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.

Reservations
3c.   To secure a reservation: complete all parts of the booking form.  Print out as your copy and submit a copy to us.
3d.   We require a deposit of a minimum of 25% of the cost of the accommodation.
3e.   To pay balance of the cost of the holiday not later than six weeks before the holiday is due to start.
Late payments will occur an £10.00 administration charge.
3f.   Bookings made less than six weeks before the start date are required to pay the full accommodation cost when booking.
3g.  All deposit are non refundable and non transferable,  Deposits will be returned if the booking can not be accepted for any reason.  We recommend that personal holiday insurance is taken out to cover any cancellations.
3h.    All bookings carry a £5.00 booking fee.

Security Deposit

(3i) We reserve the right to request a credit card pre-authorisation (‘pre-auth’) on arrival to act as a security deposit during your stay. The total amount required will be confirmed on your booking confirmation. We will also accept on arrival for anyone without a credit card payment by cash or debit card on arrival. (please note no keys will be handed out until security bond payment has been received.)
(3j) The pre-authorisation process will not debit your account but the funds will be held for us by your card issuer until such time as we instruct a cancellation. The pre-authorised amount will therefore be made unavailable to you during your stay. We can only accept one pre-auth per booking.
(3k) Whilst Visa Credit and MasterCard are the preferred form of pre-auth, we will accept payment from Visa Debit, and Delta, Visa Electron, Maestro/Switch, Solo, or cash as a form of deposit on arrival.
(3l) The pre-auth covers damage within your booked accommodation(s) and to Accommodation property (including all bed linen), smoking (within your booked accommodation(s) and elsewhere in the Buildings), and disruptive behaviour. Whilst staying at Eton Court we kindly ask that you respect your fellow guests, Accommodation staff, Accommodation property, and all 3rd parties. We pay particular attention to noise and do expect noise to be kept to a reasonable level after 10pm. Naturally, we want you to have an enjoyable stay, however, this cannot be at the expense of other guests or staff.
(3m) The pre-auth is released ten working days after authorisation has been given unless otherwise stated after all Accommodations have been checked and once every member of the party has vacated. We recommend that the Party Leader accompanies the member of staff during an inspection to avoid any possible dispute after departure. Please be aware that your card issuer may take several days to make the funds available to you after the release.

Cancellations
4a.   Once a booking has been confirmed the hirer is responsible for the remaining cost of the holiday.
4b.   In the event of a cancellation by the hirer the owner (employee) will endeavour to re-let the property and if successful may refund any monies paid less the deposit which is non refundable.

Booking Alterations
5a.   Any changes to dates or properties will be subject to availability and agreement by the owner and a £10.00 administration charge.
5b.  Any changes to the original booking details must be informed to the office immediately.
5c.  Any changes to the booking person details may result in the booking being treated as a cancellation.
5d.  Any name changes to the original booking will be subject to a £5.00 charge per name change.  All names changes have to be informed to the owner (employees) no later that 14days before arrival.
5e.   In the event of the accommodation becoming unavailable. We will endeavour to provide alternative accommodation or refund all monies paid or a proportion in the case of curtailment.
We reserve the right to move you to an alternative accommodation if necessary within Eton Court.

Damage, Loss and Nuisance
6a.  The hirer agrees:
Not to cause nuisance or annoyance to occupants of nearby properties.
To allow reasonable access to the property by the owner (employee) if it is deemed necessary, any time day or night.
To pay for any damage or loss however caused, excluding reasonable wear.
Loss of security keys are charged at £50.00 per key lost.
Not to bring illegal substance in to the accommodation or grounds and to smoke within the accommodations.
Under 18years are not permitted to bring alcohol into the accommodation or grounds. any under 18years caught with alcohol will be asked to leave immediately.
Not to entertain anyone that is not named on there booking form.
To keep all the bedding on the beds and in the bedrooms.
The hirer / party leader is reasonable for leaving the accommodation in good order and clean condition; otherwise a cleaning charge will be levied.
6b.   If in the opinion of the owner (employee) any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the owner (employee) may repossess the property immediately.  The hirer will remain liable for the whole cost of hire and no refund shall be due.

Occupancy
7a.   Occupancy shall be from 4pm on the arrival day by prior arrangement with our arrival team at least 7 days before arrival.
Proof of ID will be required for key collection, along with the latest copy of your confirmation letter.
7b.   Departure is by 0930am.
7c.   Do not ask for an earlier arrival time as you may be offended when refused.
7d.   We have a wheel clamping firm patrolling our car park, so unless you have check in and have been issued your parking permit please don’t leave you car in the car park.  Please park in the bay number that matches your accommodation booked.
7e. Electric is by card meter in either £5 or £10 card, these can be pre-paid for when booking / paying your balance.  Extra electrical can be purchased during your stay.
7f. Excessive usage of gas, water will be charged for. (this charge could be taken out of your bond).
7g. Heating is available at an extra charge of £2.50 per day. ( set up to for a total of 3 hrs and 15 mins from 4pm to 9am in 15 minute bursts to keep the accommodation warm )

Description
8a.   Whilst the owner (employee) makes every effort to ensure that the accuracy of property descriptions, descriptions are inevitably subjective and are for guidance only.  If there are any points of particular importance please contact the owner (employee) to clarify information.
8b.   Whilst the owner (employee) has taken all responsible steps to ensure that the information contained in its brochures, tariffs, leaflets. Website and advertisement are accurate the owner (employee) reserve the right to alter, substitute or withdraw any service, facilities or amenity.

Liability
9a.   The owner (employee) cannot accept responsibility for any material loss, personal injury, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its, plumbing, gas, electrical or otherwise, exceptional weather or other matters over which we have no control.
9b.   No responsibility is accepted for loss or damage of property vehicles or vehicle contents belonging to hirer or any member of the party during their occupancy.

Pets
10a. Pets are not permitted unless permission in writing is given by the office.

Complaints
11a.   If in the opinion of the hirer there are grounds for complaint, it is the duty of the hirer to take it up with the owner or employee immediately and in any event before departure to allow remedial action to be taken.
11b.   It is specifically agreed that failure by the hirer to notify the owner (employee) of any compliant in accordance with the timescale set out above will entitle the owner (employee) to refuse to entertain the complaint, irrespective of its merits.

12. No bookings will be accepted unless our terms set out here are agreed to when filling in our on-line booking form.
Any member found breaking any of the terms set out may be asked to leave the accommodation & may also lose their security bond depending each individual case,

12.a We reserve the right to make changes to out terms set out at any time without any notice being given.

Date Protection
The Owner (employee) will retain your personal information which you provide on your enquiry or booking form.  This information will not be passed on to any 3^rd parties, other than when required by law.